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Frequently Asked Questions
How do I get a
Parent Access username and password?
Usernames
and passwords are mailed to parents prior to Open
House.* Please don’t lose this information.
First time users of Parent Access will receive
usernames and passwords printed on
report cards.
Current users of Parent Access will only have their
username printed on the report card. To have a
password reset, please contact your student's Counselor.
This will involve an initial verification of
identity process that usually takes place during a
phone call. Further identification may be necessary
which may result in you making a visit to your
school’s Student Services department. Please
note, Counselors do not have access to current
passwords.
*Residents new
to the district should contact the Student Services
Department at Fremd for help: 847.755.2630.
(FAQ)
How do I get a
Student Access username and password?
If you are a
student, you can ask your teacher or your counselor
for this information. This system is for you and not
your parents as they have access to your grades
through the Parent Access system. Teachers should
not give usernames and passwords to parents as there
may be custody issues associated with viewing a
child's school related information. (FAQ)
Are Student and Parent Access
passwords interchangeable?
No. Each password belongs to
one username for only one of the Access systems. (FAQ)
How do I view grades posted by a teacher?
After you
log-in, a student schedule will appear. You can
click on an underlined course code shown on the
student schedule to view grades posted for that
course. Please remember, not all teachers post
grades. (FAQ)
A password was not printed on my Open House
letter or report card.
This means you or someone in your household has
accessed the system previously. Please talk with a
spouse or your student (s) to see if they have the
password. If not, the password will have to be reset
by your student's counselor. (FAQ)
I am new to the District and just moved in and it’s
October. How do I get a username and password?
Parents should
contact the Student Services Department at Fremd for
help: 847.755.2630. This will involve an initial verification
of identity process that usually takes place during
a phone call. Further identification may be
necessary which may result in you making a visit to
your school’s Student Services department.
Students should be able to ask their teacher for log-in
information to Student Access. Teachers should not
provide a Student Access username/password to
parents as there may be custody issues associated
with viewing a child's school related information.. (FAQ)
Does my student's
counselor or teacher have access to Parent Access or
Student Access passwords?
Counselor can
provide a username but they can only reset and issue
a new password for Parent Access. This will involve an initial
verification of identity process that usually takes
place during a phone call by the parent. Further identification
may be necessary which may result in you making a
visit to your school’s Student Services department.
Teachers cannot supply any information about Parent
Access but can provide the student with
his/her current username and password. Parents
should not be provided with Student Access
username/password information as there may be
custody issues associated with viewing student
grades and other information by a parent.
(FAQ)
Can I
choose my own username?
Families/students do
not have the option of creating their own username.
A username is automatically created for the family/student
when a son or daughter is enrolled in the District.
When issued, your username will consist of your last
name plus four random numbers.
(FAQ)
Can I change my password?
Yes.
You will be prompted to change the D211 issued password to
something more user friendly after the first login
to Parent or Student Access using the initial username and
password. Please write down and store this password
in a location where such information is usually
kept.
Parents may change their password by contacting your
student's counselor. They will be able to reset it
for you. When you log-in you will be prompted to
create a new password. Before this is done, however,
there will involve an
initial verification of identity process that
usually takes place during a phone call. Further
identification may be necessary which may result in
you making a visit to your school’s Student Services
department. (FAQ)
I have sole
custody of my children but my former spouse does
not. Can my spouse have a username and password?
Some
custodial agreements have restrictions on visitation
rights which can prohibit a former spouse from
obtaining a username and password. Please contact
your student's Counselor for more information. Issuance of a
username and password will be made by the school at
the time of the request. (FAQ)
I did not receive a report card.
Please
contact your school’s registrar to obtain a copy.
Parent Access, however, includes the same
information as found on report cards.
(FAQ)
I changed my email
address.
Can I update my Parent
Access information to show this change?
Yes! Please
use the demographic information section of Parent
Access to make this change. This will automatically
update the District data base. We thank you for
helping us to keep records up-to-date. (FAQ)
Should you have
additional questions, please contact your student's
Counselor at Fremd, 847.755.2630.
Thanks for visiting!
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